Privacy Policy — jiliz Online Casino Philippines

01 Introduction

This Privacy Policy ("Policy") describes how jiliz ("jiliz," "we," "us," or "our") collects, uses, stores, discloses, and protects the personal data of individuals ("you," "your," or "Player") who access or use the jiliz online gaming platform available at https://jiliz.club, including any associated mobile applications or services (collectively, the "Platform").

jiliz is committed to protecting your privacy and handling your personal data with the highest standards of care, transparency, and security. This Policy is designed to help you understand exactly what happens to your personal information when you interact with the jiliz Platform — from the moment you register an account to the day you close it.

                Scope: This Policy applies to all personal data processed by jiliz in connection with the Platform, regardless of whether you are a registered player, a visitor browsing the site, or a former account holder. By using the Platform, you acknowledge that you have read and understood this Policy.
              

This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference into the overall framework governing your use of jiliz.

02 Data Controller

For the purposes of the Republic Act No. 10173 (Data Privacy Act of 2012) and its Implementing Rules and Regulations, jiliz is the Personal Information Controller in respect of the personal data collected through the Platform.

As Personal Information Controller, jiliz determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out in accordance with applicable Philippine data privacy laws and regulations.

Data Protection Officer (DPO): jiliz has appointed a Data Protection Officer responsible for overseeing compliance with this Policy and applicable data privacy laws. You may contact our DPO directly at [email protected] for any data privacy-related enquiries or requests.

jiliz has registered its data processing systems with the National Privacy Commission (NPC) as required under applicable regulations. Our registration details are available upon written request to our Data Protection Officer.

03 Data We Collect

jiliz collects only the personal data that is necessary for the purposes described in this Policy. The categories of personal data we collect include:

Category	Examples	Required?
Identity Data	Full legal name, date of birth, gender, nationality, government-issued ID number	Required
Contact Data	Email address, mobile number, residential address (city, province, Philippines)	Required
Account Data	Username, encrypted password, account preferences, communication preferences	Required
Financial Data	GCash number, Maya account, bank account details (BPI, BDO, Metrobank, etc.), transaction history	Required
Gaming Data	Game history, wager amounts, win/loss records, session durations, bonus usage	Required
Technical Data	IP address, device type, browser type, operating system, login timestamps	Automatic
KYC Documents	Copies of government-issued ID (passport, driver's license, SSS/UMID), proof of address	When required
Communications Data	Support chat transcripts, email correspondence, feedback submissions	Optional

Sensitive Personal Information: Government-issued ID numbers and financial account details are classified as sensitive personal information under the Data Privacy Act. jiliz applies heightened security measures to the processing of such data and collects it only where strictly necessary for identity verification, KYC compliance, or payment processing.

04 How We Collect Data

jiliz collects your personal data through the following channels:

Direct interactions: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting our support team, or participating in promotions.
Automated technologies: Technical data collected automatically when you access the Platform, including through cookies, web beacons, server logs, and similar tracking technologies. See Section 9 for more detail on our cookie practices.
Third-party sources: Identity and fraud-screening data from KYC verification service providers; payment data from GCash, Maya, and participating Philippine banks; and responsible gaming data from PAGCOR's self-exclusion register where applicable.
Publicly available sources: In limited circumstances, jiliz may verify information against publicly available records for fraud prevention or regulatory compliance purposes.

jiliz does not collect personal data from social media platforms or third-party data brokers for marketing profiling purposes.

05 How We Use Your Data

jiliz uses your personal data for the following purposes:

Account management: To create, maintain, and administer your jiliz account, including verifying your identity and age (21+ requirement) during registration and at any subsequent point.
Service delivery: To provide access to games, process deposits and withdrawals via GCash, Maya, and Philippine bank transfers, and deliver the core jiliz gaming experience.
Legal and regulatory compliance: To comply with PAGCOR licensing requirements, anti-money laundering (AML) obligations under Republic Act No. 9160 (Anti-Money Laundering Act), KYC requirements, and other applicable Philippine laws and regulations.
Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, unauthorized account access, bonus abuse, and other prohibited conduct as defined in our Terms & Conditions.
Responsible gaming: To monitor gaming patterns, enforce deposit limits and self-exclusion requests, and identify players who may be at risk of problem gambling in accordance with PAGCOR's responsible gaming guidelines.
Customer support: To respond to your enquiries, resolve disputes, and improve the quality of our support services.
Marketing communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have given your explicit consent to receive such communications. You may withdraw consent at any time.
Platform improvement: To analyze usage patterns, conduct internal research, and improve the functionality, performance, and user experience of the jiliz Platform.

jiliz does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review, except where required by law or where you have given explicit consent.

06 Legal Basis for Processing

Under the Data Privacy Act of 2012, jiliz processes your personal data on the following legal bases:

Contractual necessity: Processing required to perform our contract with you — i.e., to operate your jiliz account and deliver the gaming services you have signed up for.
Legal obligation: Processing required to comply with applicable Philippine laws, including PAGCOR regulations, AML obligations, tax reporting requirements, and NPC directives.
Legitimate interests: Processing necessary for jiliz's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and internal analytics — provided such interests are not overridden by your rights and interests.
Consent: Processing based on your freely given, specific, informed, and unambiguous consent — primarily for marketing communications and optional data uses. You may withdraw consent at any time without affecting the lawfulness of prior processing.

                Where jiliz relies on legitimate interests as the legal basis for processing, we conduct a balancing test to ensure that our interests do not override your fundamental rights and freedoms. You may request information about any such balancing test by contacting our Data Protection Officer.
              

07 Data Sharing & Disclosure

jiliz does not sell, rent, or trade your personal data. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

Payment processors: GCash, Maya, and participating Philippine banks (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) for the purpose of processing deposits and withdrawals.
KYC and identity verification providers: Third-party service providers engaged to perform identity verification, age verification, and document authentication as required by PAGCOR and AML regulations.
Game content providers: Licensed game studios and software providers whose games are available on the jiliz Platform, to the extent necessary for game delivery and dispute resolution.
Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and other competent Philippine government authorities, where disclosure is required by law, court order, or regulatory direction.
IT and infrastructure providers: Cloud hosting, cybersecurity, and platform maintenance providers engaged by jiliz under strict data processing agreements that prohibit independent use of your data.
Professional advisers: Legal counsel, auditors, and compliance consultants, subject to professional confidentiality obligations.

Third-Party Agreements: All third parties with whom jiliz shares personal data are required to implement appropriate technical and organizational security measures and to process your data only for the specific purposes for which it was shared. jiliz remains responsible for ensuring that such third parties comply with applicable data privacy standards.

08 Data Retention

jiliz retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulation. The following general retention periods apply:

Account data and gaming records: Retained for the duration of your active account plus a minimum of five (5) years following account closure, in accordance with PAGCOR record-keeping requirements and AML obligations.
Financial transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required under the Anti-Money Laundering Act and related AMLC regulations.
KYC and identity verification documents: Retained for the duration of your account plus five (5) years following account closure, or longer if required by a regulatory investigation or legal proceeding.
Customer support communications: Retained for two (2) years from the date of the last interaction, unless the communication relates to an ongoing dispute or investigation.
Marketing consent records: Retained for the duration of your consent plus three (3) years, to demonstrate compliance with consent requirements.

Upon expiry of the applicable retention period, jiliz will securely delete or anonymize your personal data in accordance with our internal data disposal procedures. Anonymized data that can no longer identify you may be retained indefinitely for statistical and analytical purposes.

09 Cookies & Tracking Technologies

The jiliz Platform uses cookies and similar tracking technologies to enhance your experience, maintain session security, and analyze Platform usage. A cookie is a small text file placed on your device when you visit a website.

jiliz uses the following categories of cookies:

Strictly necessary cookies: Essential for the Platform to function correctly, including session management, login authentication, and security features. These cannot be disabled without affecting Platform functionality.
Functional cookies: Remember your preferences, such as language settings and display options, to provide a more personalized experience.
Analytics cookies: Collect anonymized data about how players use the Platform — which pages are visited most, how long sessions last, and where errors occur — to help us improve the jiliz experience.
Security cookies: Used to detect and prevent fraudulent activity, unauthorized access attempts, and bot traffic.

Cookie Consent: Non-essential cookies are only placed on your device with your consent, which you may provide or withdraw via the cookie preference settings available on the Platform. Withdrawing consent for non-essential cookies will not affect your ability to use the core jiliz gaming services.

jiliz does not use third-party advertising cookies or cross-site tracking technologies that share your data with external advertising networks.

10 Your Data Rights

Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have the following rights in relation to your personal data held by jiliz:

Right to Access Request a copy of the personal data jiliz holds about you and information about how it is processed.

Right to Rectification Request correction of inaccurate or incomplete personal data held in your jiliz account.

Right to Erasure Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.

Right to Object Object to processing of your personal data for direct marketing or where processing is based on legitimate interests.

Right to Block Request suspension of processing of your personal data pending resolution of a dispute about its accuracy or lawfulness.

Right to Data Portability Receive your personal data in a structured, commonly used, machine-readable format for transfer to another service provider.

How to Exercise Your Rights: To exercise any of the above rights, contact our Data Protection Officer at [email protected]. jiliz will respond to all verified requests within fifteen (15) business days. If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission at [email protected].

11 Data Security

jiliz implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security framework includes:

Encryption: All data transmitted between your device and jiliz servers is encrypted using 256-bit SSL/TLS protocols. Sensitive data at rest, including financial account details and KYC documents, is encrypted using AES-256 encryption.
Access controls: Access to personal data is restricted to jiliz personnel and authorized third parties on a strict need-to-know basis, enforced through role-based access controls and multi-factor authentication.
Network security: jiliz employs firewalls, intrusion detection systems, and continuous network monitoring to detect and respond to security threats in real time.
Vulnerability management: Regular penetration testing, security audits, and vulnerability assessments are conducted by independent security specialists to identify and remediate potential weaknesses.
Staff training: All jiliz personnel with access to personal data receive regular data privacy and security training and are bound by confidentiality obligations.
Incident response: jiliz maintains a documented data breach response plan. In the event of a breach, we will notify the NPC and affected players in accordance with applicable notification requirements.

While jiliz takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your jiliz login credentials and for notifying us immediately if you suspect unauthorized access to your account.

12 Children's Privacy

The jiliz Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming regulations applicable to casino-style online gaming. jiliz does not knowingly collect, process, or retain personal data from individuals under the age of 21.

If jiliz becomes aware that personal data has been collected from an individual under the age of 21, we will immediately suspend the relevant account, delete the personal data in question, and report the matter to PAGCOR as required by our licensing obligations.

If you are a parent or guardian and believe that your child under the age of 21 has registered on the jiliz Platform or provided personal data to jiliz, please contact us immediately at [email protected]. We will investigate and take appropriate action without delay.

13 International Data Transfers

jiliz primarily processes and stores personal data within the Philippines. In certain circumstances, personal data may be transferred to or accessed from servers or service providers located outside the Philippines — for example, where jiliz uses internationally hosted cloud infrastructure or engages game content providers based in other jurisdictions.

Where such international transfers occur, jiliz ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that required under the Data Privacy Act of 2012. These safeguards may include:

Contractual clauses in data processing agreements that impose data protection obligations on the recipient equivalent to those under Philippine law.
Transfers to jurisdictions that the NPC has recognized as providing an adequate level of data protection.
Other legally recognized transfer mechanisms as approved by the NPC from time to time.

You may request further information about the safeguards applicable to any specific international transfer by contacting our Data Protection Officer at [email protected].

14 Policy Updates

jiliz reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, jiliz will notify registered players via email or a prominent notice on the Platform at least seven (7) days before the changes take effect.

The "Last Updated" date at the top of this page indicates when the Policy was most recently revised. We encourage you to review this Policy periodically to stay informed about how jiliz protects your personal data.

                Your continued use of the jiliz Platform after the effective date of any updated Privacy Policy constitutes your acknowledgment of the changes. If you do not agree with the updated Policy, you should cease using the Platform and contact us to close your account.
              

Previous versions of this Privacy Policy are available upon written request to our Data Protection Officer.

15 Contact & Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by jiliz, please contact us through the following channels:

Data Protection Officer: [email protected]
General Support: [email protected]
Live Chat: Available 24/7 via the jiliz Platform
Response Time: We aim to respond to all data privacy requests within fifteen (15) business days.

National Privacy Commission: If you are not satisfied with jiliz's response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. The NPC can be reached at [email protected] or through their official website at privacy.gov.ph.

This Privacy Policy was last reviewed and updated on May 15, 2026. It supersedes all previous versions of the jiliz Privacy Policy.

Privacy Policy jiliz Online Casino